SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WorkoutGymShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workoutgymshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack just Super!!! Made well, threads do not stick out. The fabric color is fantastic, bright. The backpack itself is not heavy, pleasant to the touch. In general, I'm happy. Did not expect such good quality!!!
Backpack is good, everything is fast and clear, I recommend the store!
Very cool women's backpack :) thank you to the store :) order will not regret :) The fabric is not wet :) You can walk in the rain no problem :)
Very cool women's backpack :) thank you to the store :) order will not regret :) The fabric is not wet :) You can walk in the rain no problem :)
the backpack is beautiful. I love it. it looks great
the backpack is beautiful. I love it. it looks great
Super
It came despite the quarantine, only the fitness club is closed.
Perfect quality, I use it every day
It was about a month, the quality is super, I ordered another one
Backpack of good quality, I recommend.
Backpack liked! roomy, neat, nice that there is a department for a wet swimsuit! Do not take a cellophane bag! I'm very suitable, thank you! Success to the store, I recommend!
Backpack liked! roomy, neat, nice that there is a department for a wet swimsuit! Do not take a cellophane bag! I'm very suitable, thank you! Success to the store, I recommend!
заказала 10-го получила 24-го (СПб). рюкзак как на фото. яркий, удобный, все молнии работают, нитки не торчат. довольна покупкой)
Cool backpack! Daughters like)) all as in the description. To the touch is very pleasant
Cool backpack. Neatly sewn. No smells. The fabric is pleasant, the pile is even. In Sochi came for 8 days! Seller recommend. Track tracked. So far, the best deal with Alika
Cool backpack. Neatly sewn. No smells. The fabric is pleasant, the pile is even. In Sochi came for 8 days! Seller recommend. Track tracked. So far, the best deal with Alika
Equal to the photo is not a thick material
Very good, a large backpack. Description. Fast shipping.
Cool One
Good quality, all as in the description but in the photo it seemed not him anymore
Backpack of excellent quality. The material is dense.
Bomb!!!!! Everything climbed on the trend. Convenient, does not pump anything. Under the coat and heels and will go of course. Хотяяяяя )))))
Very high quality and comfortable backpack, the material is very pleasant to the touch, the daughter is delighted with the goods, I recommend the product and producer
Very high quality and comfortable backpack, the material is very pleasant to the touch, the daughter is delighted with the goods, I recommend the product and producer