SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WorkoutGymShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workoutgymshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is happy. Delivery is long.
Muy rápido. Buena calidad.Lo usaré mañana mismo.Gracias
Running. I like it very much. The only thing if your phone has a large diagonal, then most likely it will not fit in your pocket. Another strap has to be refueled.
Good qulity
Bag and quality super
Быстро, классная сумка, удобная, посмотрим в эксплуатации
Order after arrival up just took 9th day four key shipping status inquiry know the great
Already all wrote everything hung not hunting for a new all write, liked the bag for running super
The order is accepted processed and delivered promptly, which pleased. Two weeks to Kiev. I did not communicate with the store. Quality worthy. The smell bottle does not have a pleasant to the touch, but with a замороченой and a fairly flimsy lid. Blal for long runs. Let's see how it shows itself in the case, after explotation I'll add a review. Thank you for prompt delivery. All good!
I ordered 3 different bags at once. This is the best. It is wet in one pocket-weaving (diagonal 6,3) and in another pocket keys with a key chain signal. The left short strap is an elastic band, which does not have other bags.
Arrived very fast in my city, the product is Excellent!!
The goods came very quickly, the bag is excellent
посылка пришла, как и продавец говорил с опозданием от срока, неплохая вещь, для бега с карманчиками и вкладыш для бутылки, удобно делать забеги, тем более в данное время начала августа пошла жара, градусов за 30-ть, буду сегодня тестировать, планирую на следующей неделье сделать прошлогодний забег, на 14 км., бутылочка будет к стати, удачи.
완전 괜찮아요. 배송도 엄청 빠르구요. 박음질도 괜찮구요. 물통 넣는 곳은 제 텀블러가 들어가기 빡빡하지만 일반 물통은 무리 없이 들어가겠어요. 잘샀어요.
Asked the store to send quickly, just got before the race Europe-Asia tried everything fine, thanks to the seller
The bag is super, the quality is fire, let's see how it will be in the sock. Came quickly to Moscow in two weeks. Seller recommend!
Delivery 12 days, quality is good))))
I buy a second time. The bag holds everything you need to run the marathon floor, if you need to replenish the stocks more