SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WorkoutGymShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://workoutgymshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent set, nice price! It turns out, you can even wash the outer part (the mat has Velcro, and the pillow has a zipper unfastened). Delivery from Russia received quickly, a pleasant surprise was that the courier brought directly home, at a convenient time (called in a few days). I bought it as a gift, but I also like the most madly, thank you!
Sdecom in Yekaterinburg for 5 days
Delivery mega fast. From Poland to latvtu. Everything corresponds to the description. Sent immediately on the trail. Day. The store is good. advise. The mat is good and the pillow. The seller is all good. Everyone would be like that.
Item ordered 11.11.2020 came in the Amur region 16.11.2020. Delivered to the address by the courier of the company sdek. In the complete set a mat, a pillow and a cover. All came tightly packed, no defects. On the mat and cushion there are locks, if necessary, you can take out the foam rubber, replace, wash, etc. I'm happy with the goods, I recommend the store)
Received 2 days after the order. There is a small smell, but I think it will fade. In general, I liked the mat. it is convenient to keep in such a case.
Excellent +++++
I take not the first time in this store, I ordered 11.11, sent the next day. Today 14.11 received. Excellent fast delivery, company sdek, personally in hand. The mat is of excellent quality, as bright as in the picture, well sewn (threads do not stick out). Seller recommend.
Super fast delivery, 2 days. thank you store
The store processed the order on the same day. Delivery to St. Petersburg took 17 days. Arrived in a regular postal bag, but the side with spikes was protected by a soft seal. Pillow fire, perfectly warms the waist or neck.
Nice mat. It was a long drive, but everything arrived in integrity
It works
Very happy with the purchase
Відповідає describe. To finish the bonfire and give a positive efect. I recommend the store.
very nice, and fast delivery
Ok
Great mat. The quality is good, the price is a little lower than in our orthopedic salons. Everything is perfectly packed. Covers with prickles-very sharp prickles,-are removed. The store put a gift, which is very nice.
Very satisfied. Good equivalent mats, meets its role. Within 3 days U me. Recommend
All as in the description. Covers are removable, do not yet try to wash, inside foam rubber.
I'm happy with the purchase. Covers are all different. Sewn neatly.
Very fast delivery sdecom, applicator Kuznetsova is familiar since Soviet times.
Very convenient. Already after the first session man is odprężony. Recommend
Everything corresponds to the description. Delivery by sdecom to the door. Fine!
Thank you for this hedgehog! Cool relaxing!)) fast delivery 8 days, excellent 5 +
I haven't tried it yet but it looks good
Took from Russia. to Moscow 3 days from the moment of order to delivery by courier. The mat is not big, like everything is normal. Took for 1359r. By the way, the mat is soft there inside the paralon which is fashionable
Excellent mat and pillow. As a gift put a handbag, for which special thanks. Sent at once. Delivery to the door 5 days Thank you for your promptness.
Accurate description, fast shipment, fast delivery, and also brought to the House sdek. I ordered from the Russian warehouse, to the city It came in 10 days, which pleasantly surprised. I ordered without a cover, put the cover. It's a mistake or a prize, I don't know. The quality is excellent, the fabric is dense sewn smoothly .. I'm happy, I recommend.
Mat that is necessary. I recommend! very useful thing.
The order was delivered in a week, by courier, to the house. Mat cool! Good quality, everything is neatly sewn. Covers are removed from both the roller and the mat. I took for 1200-for such a price just super! Began to use, the feeling of fire of course))
Shipping fast. All in the kit. I recommend. thanks for the gift.)
Received the goods Thank you store will need to test
Delivery to Murmansk month. The quality of the materials is excellent, odorless, the pillow and the mat are easily placed in the bag-case. The order is satisfied, thank you))
All as in the description
It came oooochen quickly!!! I'm delighted!!! All that I ordered! Seller class recommend!!))
Spasibochki, daughter fast sdecom in Petropavlovsk-Kamchatsky, the quality is good, we will try to treat, it was packed well
Is good
Total delivery to the door 3 days via CDEC
The order came very quickly. Everything is super, I recommend.
All fast efficiently pack dotarła 4 that day of purchase.
I ordered 19.10, The Courier from sdek brought 28.10. I ordered it on recommendation @ alishopping_guru. I have not tried it yet, I will add a review later. So far, everything has worked out. Very glad to order
Super fast shipping!
My favorite mat for relaxation, before bedtime in turn with my husband lying on it . I bought mother-in-law as a gift for the new year, all relatives took as a gift. class, I'm delighted!! Recommend!! 10 stars!!
Everything is sewn in the description, only the packing is cut. Nice mat. There is a cover. All right, all right.
Excellent mat, delivery for 5 days in RT, the courier brought home
The goods correspond to the description. If it's hard to pull-kruglich can tear off, but in use for the purpose most likely not. Does not scratch. Improves blood circulation in the place of application.
Everything is fine
Order in Moscow came in 3 days! The courier brought it home. Packing is good. Goods are quality. A similar Baltic mat costs almost 20000. I'm not going to feed labos! Let's try it. Mat and store recommend!
Perfect, fast quality and very good product I recommend store
The mat was sent very quickly from Russia. The picture and description is true. Cotton is quite dense, spikes are glued well, there is no foreign smell, inside the paralon. Price-quality is quite satisfied, the only negative, the handbag is very flimsy, in one place is not stitched, you can order without it. In general, the order is satisfied, I recommend the store. Thank you store.
Conform to the description! Pretty carpet without too much smell! Received in France in 30 days! To test!
Ordered two, received two. Quick, everything's fine. Recommend.
Super fast delivery SDEC for 3 days home курьеоом to Zelenograd. Well packed. The size is slightly smaller than expected, the spikes are sharp, but only on a roughish look. In general, quite comfortable, let's see. As will be in use
Very good Mat. I recommend!
All OK. Fabric HB
Super. Quality is fine.
The goods are super! Autumn convenient handbag, Mat vinutry poloron, well everything is sewn, there is no smell of foreign person. Thank you very much!!!!
Good massager! Included is a roller under the neck, a mat under the back and a bag-case. With its function copes, it is very comfortable on it to be.
Excellent mat for your money. The cover is removed. Prickles on the glue are planted, but very tightly. Washing, I think, will stand. If anything, there are holes for the thread. To Estonia 1 month.
Shipping and delivery fast. Normal mat for your money. Needles are moderately sharp-what you need. After a few minutes of lying-the back is red as after a good massage. If you lie down neatly, it does not hurt, quickly get used to it. The fabric of course could be denser, there is no smell. To the store Thank you!!!
All as in the description, without defects, no smell)
Delivery is very fast, only a week and this wonderful applicator Kuznetsova at my house! The quality of the goods is chic, you can remove and wash after a long time of use. The place in the apartment is very minimal, thanks to a compact bag. Product and store recommend!
In Bashkortostan came in 3 weeks. I ordered it with a cover. Very convenient. Quality at altitude.
Great product very satisfied! Only delivery to IE was take over two months..
excelente
The parcel reached St. Petersburg in 22 days. Quality is good, with the function of its cope with Hurray! Covers are removable. Recommend)
A beautiful quality rug. Dense strong material, removable cover, plastic spikes, quite sharp. Storage bag. The parcel came quite quickly. Recommend
Came to Latvia for a month and 10 days. Quality, odorless. Inside the foam. A cover with needles is removed. Needles are normal. recommend.
Excellent. Fast shipping, excellent product.
I'm sure the placebo effect, but I lay on it for 20 minutes, felt so relaxed, that fell asleep in the middle of the day for 4 hours
It came quickly, perfectly packed. Super quality at a super price, I recommend it to everyone
I recommend the store! Very quickly! Quality at altitude! Thank you.
Delivery is fast, the description is the same! Thank you store!
A good mat is comfortable. With lining inside. Ordered 23.09 came 03.10 in Mo
I don't know if the product will be really beneficial to health, but of course it's just like what he announced. It has met 100% expectations.
Excellent thing, can be washed in a typewriter. Ordered from Russia. It came quickly, less than a week. Delivery by cdek service to the doors. The store sent quickly. Recommend.
The goods came in perfect condition. Delivery 3 days to Moscow!
Thank you, meets the description
A quality product, fast delivery, recommend store. Thank you :-) quality product, fast delivery, recommend seller. Thanks :-)
Everything is super! The quality is excellent! Recommend!
The goods are super. The quality is excellent, the delivery is 4 days by sdecom to the RT. I order not the first time-for a gift.
The order came very quickly, in 13 days) very everything neat, I recommend
It came in a month and a few days directly at my door. Communication was good. I will come back with updates after testing it.
Delivery in 3 days! Quality at altitude!
Delivery three months .. I thought, will not come anymore ..
Very good, received in 3 weeks to Russia. Quality, really liked + 10
Good carpets took at once 2 PCs all neatly sewn on Velcro can even be washed in Peter the day 20 quite quickly
Amazing product. Love that is is cushioned so allows your body to adapt to sharp bits. Amazingly improves circulation. Shape of pillow is perfect for back neck area. Very happy with it.
Really cool mat recommend
Excellent quality! Needles are good in the kit case! Recommend you!
The whole thing. Long went
It took a little while, and so little I tried it, I felt some relief.
Great mat. There is a smell of paint unpleasant, but this is rectified. All as in the description. Color saturated, beautiful. Its function performs
Everything is exactly as in the photo. Good qulity.
Fine quality!
Applicator ordered with delivery from Russia to the Chechen Republic, everything is well packed, came quickly in two weeks, the color is light gray, everything corresponds to the description, the fabric is cotton, the needles are securely glued.
Great goods! Seller Thank you! I recommend to purchase and use!
Everything is super. Quickly came, quality fire)
Great Store! Good packing, quality goods!
Excellent! Fast shipping.
Very cool rug, angry with our pharmacy. Come in a week.
Mat super. Everything was perfectly packed. Delivery to St. Petersburg 5 days. Fabric cotton, everything is done qualitatively. Convenient pillow with a rug to clean in a handbag. Compact. I was already lying on it. Nice feelings.
Lovely rug! Very happy. I took it with my bag.
The goods are excellent, the quality is satisfied, took for a gift to parents, ordered 01.06.2020 came 22.06.2020, I'll take myself too.
The track was tracked, I recommend the store. It's fine.
It came quickly, the track was tracked.
I liked it very much
I bought for my wife mostly, I tried it myself, I liked it! For such a price, fire, if it comes out less than 1000 rubles. For the whole set, then in general! There is a smell, but it will fade, we will buy for parents more! Delivery to Tomsk about 3 weeks!
Atbilst bildei, vēl NAV lietots, bet sašūts VISS ideāli, man patīk. Ļoti ILGA piegāde.
Cool, big. There is not a strong smell, not critical, I think it will fade. Spikes are glued firmly. There are holes to sew yourself. It came in 3 weeks.
The mat is cool. In the kit the pouch lay, although many wrote that they did not put. The whole thing. There is a small smell, but not critical. The store did not send for a long time. The parcel left on the last day when I already wrote that I want to cancel and order elsewhere. I never replied, but I sent it.
It came very quickly. Try it.
Excellent quality. Im happy
Not as sharp as pranamat but also pranamat
All Super
The goods are good, there is no marriage, everything came on time)
very good
Afigenic mat, quality, with zippers. Needles prickly, legs difficult to stand-hurt, back lighter, weight distributed. But it all depends on individual sensitivity and human weight.
Shipping fast. The quality is good, there is a small smell, which quickly weathered. I'm happy with the purchase. Seller recommend.
Very cool quality mattress!
Delivery 12 days. All as expected We will massage our bodies The mat is large enough, so the cover is necessary!
Thank you! All Super
Excellent goods, everything is smooth, beautiful. Needles are glued securely. Covers with needles are removable, inside foam rubber. Highly recommend!
I was waiting for this mat, it's amazing, every day for 20 minutes and my back will not hurt, if it is really actively used, then the result will be, made well, convenient storage bag and pouch with needles removed, can be washed, thank you to the store for the quality goods and fast delivery!
All as the pictures, ie super. Thank you very much and recommend
The mat is excellent, the material is durable, the needles are pronounced, all whole-fixed firmly! I'm happy! Came in about a month. With the store did not communicate, the order is happy! Thank you!
The parcel came quickly, in the area of 2 weeks. All very well packed, the parcel was tracked. The mat itself came in integrity and safety. Description corresponds. Needles plastic, sharp. First, lying on them is heavy, but then the pain passes and only pleasant feelings remain. I advise you to buy.
Quickly delivered (in a week), the quality is excellent. Everyone is happy
Fire! Very cool mat and roller. Delivery to Moscow is exactly 3 weeks.
Кркюутой mat with handbag. Came very quickly, I recommend it to everyone! Thank you store!
Mega fast delivery, the Mat smells like rubber but I think it will pass over time, needles prickly but in action did not try while
Great
Very good quality. All as in the picture. Came in 10 days
The order came very quickly! Covers can be washed. I am very pleased with the order.
Soft and prickly
Pasūtīju 14.05.,saņēmu 09.06.,ar pārdevēju nesazinājos
I’m so thankful for this! Such a great price for a very therapeutic mat, I will use often
Gandrīz tāds pats kā LV pirkts, typewriter Cena lētāka.
Now I can finally test it too. The spikes does feel like good quality
All is well
The goods are happy! Already managed 2 times to lie down :) There is a small smell of glue, but it quickly weathered. The goods came almost on time, but the store did not immediately send the goods, to my messages (the question of delay in sending) did not answer. In general, I recommend. Perhaps I'll order in the future for my parents.
A good mat with a roller, reached the parcel quickly, for 5 days to Saratov
Super! Like in the picture. Recommend
Awesome Thing!
Everything is fine, the parcel came in 10 days, I'm happy, the store respect, I recommend.
I bought a rug in an orthopedic store, I ordered a pillow from this store! Everything is super! And cheaper, naturally. Quality one in one
Fast delivery very good mat
Everything came quickly, well packed.
Delivery is fast, the mat is excellent. I don't know what the difference is between him and those who advertise bloggers for expensive, this one also copes with its tasks
Very like
On May 27 I ordered from the Russian Federation, received June 2 in Moscow. Well packed, quickly sent, delivered Courier sdek. It is made qualitatively, the declared size corresponds, it is convenient. Thank you very much to the store! Recommend.